Refund and Returns Policy -

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.

Additional non-returnable items:

Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 10 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {info@iampure-organic.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {info@iampure-organic.com} and we will send you return details.

Shipping returns

To return your product, you should mail your product to: iampure-organic.com full address given

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Your Right to Cancel

When you purchase from I Am Pure Organic online, you may have the right to cancel your order under the Consumer Contracts Regulations 2013.

For eligible products, you have 14 days from the day after receiving your goods to notify us that you wish to cancel your purchase. You do not need to give a reason.

To exercise your right to cancel, please email us at [your business email address], clearly stating that you wish to cancel your order. Please include your name and order number.

Once you have notified us, you have a further 14 days to return the goods, unless we have agreed to collect them.

Refunds will be made using your original payment method, in accordance with the statutory refund requirements.

Products Exempt from Cancellation

Certain products may be excluded from the statutory right to cancel. This includes sealed goods which are unsuitable for return for health protection or hygiene reasons once unsealed after delivery.

Any applicable exemption will be explained in relation to the relevant product.

Your statutory rights regarding faulty, damaged or incorrectly supplied goods are not affected by this policy.